32931 Decker Prairie Rd, Magnolia, TX 77355 | Phone: 281-259-5444 | Toll free: 877-259-5444 | Fax: 281-259-5425
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Office Policies

Girl reading book

Appointment Policies

Our office will make every attempt to work with you on scheduling appointments. However, it has been our experience that certain times work better depending upon your child’s age. Preschool children are typically seen in the morning when they are fresher and we can work slowly with them, ensuring the best visit possible. School age children with significant amounts of treatment to be performed will also be scheduled in the morning for the same reason. Dental appointments are an excused absence from school and will not count against your child’s attendance record. After school appointments are reserved for school age children’s exams and cleanings.

Since appointments are reserved exclusively for each child we ask that you contact the office at least 48 hours in advance if you need to cancel or reschedule. We realize that children get sick, emergencies arise or sometimes people forget. However, if broken appointments become a problem, we reserve the right to charge a broken appointment fee. Please see First Visit/New Patient Forms for more details.

Am I allowed to be with my child during treatment?

Parents are welcome to come back during examination procedures. For infants and toddlers, the child will be examined in the parent’s lap. For children three and up, we ask that you allow our staff to guide your child through the visit. When a parent is near, the child concentrates their attention on the parent, not us. That makes it much more difficult for us to communicate effectively with the child. Our observation room next to the exam area will allow you to monitor how your child is doing. If your child is not cooperating, we may ask for your assistance. However, please give us the opportunity to attempt treatment that our experience has shown provides the best results. Parents will remain in the front waiting room during all surgical procedures (fillings, crowns, extractions). If additional children not being seen by our office accompany you, you will be responsible for monitoring them during the appointment.

Financial Policies

Payment for services is expected at the time treatment is rendered. We accept cash, check, MasterCard and Visa. We will make every effort to customize a treatment plan that works within your budget yet still gives your child the best possible care. Please see First Visit/New Patient Forms for more details.

Dental Insurance

If our office has been able to verify your insurance prior to your appointment, we will file your claim. However, you need to be familiar with what type of insurance you have before the first appointment as the amount you pay varies depending on your coverage. If you have secondary insurance, you will be required to file the second claim due to payment delays. Our office is enrolled in many different insurance plans, but may be out of network for your insurance. If our office is out of your network, we will require a credit card on file as there is no guarantee of payment. We will collect from you the estimated amount that your insurance will not pay on the day of the appointment. By Texas law, your insurance company must pay each claim within thirty days of receipt. We file electronically so your insurance company will have your claim within 48 hours. You will be responsible for any amount not paid by your insurance after one month. If we receive a payment from your insurance company after one month, we will send a refund of the amount owed to you. Please see First Visit/New Patient Forms for more details.

Some Common Myths Concerning Insurance:

1. “My insurance said it would pay 100%!” – Dental insurance is meant to assist you in payment for treatment. It was never designed to pay for all charges. Some insurance companies state they will pay 100% of exams, cleanings, and x rays. However, this is up to their maximum fees for a procedure – which may not be our fees. For more extensive treatment, most will pay between 50 – 80% of the total. This will vary depending on how much you or your employer has paid for coverage or the contract between your employer and the insurance company.

2. “My insurance says your fees are too high!” – You may notice when you receive your Explanation of Benefits (EOB) that your insurance may pay our office less than our actual fee. Insurance companies often state that the reimbursement was reduced because our fees exceeded the usual, customary, and reasonable (UCR) fees established by your insurance. This gives the impression that any fee greater than the amount the insurance company is willing to pay is unreasonable or above the average for the area. This is both misleading and inaccurate.

Insurance companies set their fee schedules based upon claims they process. The company then takes this data and arbitrarily chooses a level they call “reasonable”. Oftentimes, this data may be three to five years old and these fees are set by the insurance company so they can make a net 20-30% profit. Unfortunately, your insurance company may imply that our office is “overcharging” for a procedure, rather than say they are “underpaying” for it. In general, the less you pay for your insurance, the lower will be their UCR fees.

3. “I didn’t know I had a deductible!” – When estimating your cost, deductibles must be considered. For example, let’s say our fee for a procedure is $150. Let’s assume that this is within your insurance companies’ UCR fee. If your deductible is $50, they will first deduct that from what they will pay. Then if they pay 80% of the remaining $100, you will be responsible for the other $20. Once your deductible for the year has been met, they will pay more for the same procedure (in this instance, 80% of $150 vs. 80% of $100).

IMPORTANT NOTICE: Please keep us informed if any changes occur with your insurance such as policy name, insurance company address, change of policy or change of employment.