Appointment Policies
Our office will make every attempt to work with you on scheduling appointments. However, it has been our experience that certain times work better depending upon your child’s age. Preschool children are typically seen in the morning when they are fresher and we can work slowly with them, ensuring the best visit possible. School age children with significant amounts of treatment to be performed will also be scheduled in the morning for the same reason. Dental appointments are an excused absence from school and will not count against your child’s attendance record. After school appointments are reserved for school age children’s exams and cleanings.

Am I allowed to be with my child during treatment?
Our policy varies depending upon the child’s age. We expect parents to come back with infants and toddlers, as the child will be examined in the parent’s lap. For preschoolers three and up, we ask that you allow our staff to accompany your child during the visit. When a parent is present, the child concentrates their attention on the parent, not us. That makes it much more difficult to communicate effectively with the child. Clinical research over the years has shown that children respond best to dental treatment when they bond with the dental staff. Our observation room next to the treatment area will allow you to monitor how your child is doing. If your child is not cooperating, we may ask for your assistance. However, please give us the opportunity to attempt treatment that our experience has shown provides the best results for children. For school age children, parents are requested to remain either in the saloon, waiting areas, or observation room. If additional children not being seen by our office accompany you, you will be responsible for monitoring them during the appointment.

Financial Policies
Payment for services is expected at the time treatment is rendered. We accept cash, check, MasterCard and Visa. We will make every effort to customize a treatment plan that works within your budget yet still gives your child the best possible care. Please see First Visit/New Patient Forms for more details.
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Dental Insurance
If our office has received all necessary information from your insurance on the day of the appointment, we will be happy to file your claim for you. However, you need to be familiar with what type of insurance you have (indemnity or “traditional” insurance, PPO, or DHMO) before the first appointment as the amount you will pay varies depending on your coverage. We accept most traditional insurance and some PPO and DHMO plans. We will collect from you the estimated amount that your insurance will not pay on the day of the appointment. By Texas law your insurance company must pay each claim within thirty days of receipt. We file electronically so your insurance company will have your claim within 48 hours. You will be responsible for any amount not paid by your insurance after one month. If we receive a payment from your insurance company after one month, we will send you a refund of the amount owed to you. Please see First Visit/New Patient Forms for more details.

Some Common Myths Concerning Insurance:

1. “My insurance said it would pay 100%!” – Dental insurance is meant to assist you in payment for treatment. It was never designed to pay for all charges. Some insurance companies state they will pay 100% of exams, cleanings, and x rays. However, this is up to their maximum fees for a procedure – which may not be our fees. For more extensive treatment, most will pay between 50 – 80% of the total. This will vary depending on how much you or your employer has paid for coverage or the contract between your employer and the insurance company.

2. “My insurance says your fees are too high!” – You may notice when you receive your Explanation of Benefits (EOB) that your insurance may pay our office less than our actual fee. Insurance companies often state that the reimbursement was reduced because our fees exceeded the usual, customary, and reasonable (UCR) fees established by your insurance. This gives the impression that any fee greater than the amount the insurance company is willing to pay is unreasonable or above the average for the area. This is both misleading and inaccurate.
Insurance companies set their fee schedules based upon claims they process. The company then takes this data and arbitrarily chooses a level they call “reasonable”. Oftentimes, this data may be three to five years old and these fees are set by the insurance company so they can make a net 20-30% profit. Unfortunately, your insurance company may imply that our office is “overcharging” for a procedure, rather than say they are “underpaying” for it. In general, the less you pay for your insurance, the lower will be their UCR fees.

3. “I didn’t know I had a deductible!” – When estimating your cost, deductibles must be considered. For example, let’s say our fee for a procedure is $150. Let’s assume that this is within your insurance companies’ UCR fee. If your deductible is $50, they will first deduct that from what they will pay. Then if they pay 80% of the remaining $100, you will be responsible for the other $20. Once your deductible for the year has been met, they will pay more for the same procedure (in this instance, 80% of $150 vs. 80% of $100).

IMPORTANT NOTICE: Please keep us informed if any changes occur with your insurance such as policy name, insurance company address, change of policy or change of employment.
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Stagecoach Children's Dental Center
32931 Decker Prairie Road ~ Magnolia, TX 77355
phone (281) 259-5444    toll free (877) 259-5444
fax (281) 259-5425

E-mail:  info@StageCoachDental.com
We check our e-mail periodically but it is not
intended to be an emergency contact. 
In case of emergency call us directly or
call your nearest hospital emergency room.

Directions to Office
Although you can use any of the popular map websites (mapquest, yahoo maps, google, etc.) to get driving directions to the office, all of them are missing the median crossing at Decker Prairie Road and instruct you to
cross Highway 249 at Cripple Creek Drive, which is slightly out of the way. Here’s the easiest way to get to the office: 
Click here for a Printer Friendly Version of Directions

FROM THE NORTH (MAGNOLIA, PINEHURST)
Travel south on FM 1774 to Pinehurst, then follow Highway 249 south to the first light in Decker Prairie, which is Decker Prairie Road. Region’s Bank is on your right at the light. Turn right and follow the road for approximately one mile. The office will be on your left at 32931 Decker Prairie Road.

FROM THE SOUTH (TOMBALL, HOUSTON)
From the intersection of FM 2920 and Highway 249 in Tomball, travel north on 249. You will travel over a bridge just past Tomball College. The second light past the bridge (approximately 1.5 miles) is Decker Prairie Road. A Chevron gas station and small strip shopping center will be on your right. Turn left and cross the median to the other side of 249. Go through the light approximately one mile and the office will be on the left at 32931 Decker Prairie Road.

FROM THE EAST (SPRING)
Follow FM 2920 west through Tomball to the intersection of FM 2920 and Highway 249, and then follow the instructions from the south listed above.

FROM THE WEST (WALLER)
Follow FM 2920 east to Tomball and the intersection of FM 2920 and Highway 249, and then follow the instructions from the south listed above.
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Magnolia Texas Pediatric Dentist ~ Dr. Keith Coe
Dentistry for infants, children and adolescents ~ servicing the Tomball and Houston area.

Copyright © 2005 Stage Coach Dental, Inc., Keith Coe, D.D.S.  All Rights Reserved.
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